Jeff, I can't thank you enough for taking the time to help explain that to me. It's not often that I'm met with such kindness. And I'm especially grateful for your offer to check these first to pieces for me... In return for your kindness, I promise to send all future business your way.
I truly believe in the power of networking. And I trust that you're the best in the business when it comes to jade... Hopefully, we can do some great business in the near future.
-- Steven D. (July 14, 2023)
Thank you so much for your help! It’s been a great and easy process and experience!
-- Ruby N. (June 25, 2023)
My name's David Rioux. You may recall helping me last week, providing outstanding guidance as I was trying to purchase a gift for my wife's birthday. Of course, I wanted something special, but was restricted by a modest budget. By the end of a nearly hour long conversation, you help me find an incredible piece of jewelry at a price unimaginable. During all the time you gave me clearly showed your commitment to both Mason Kay jewelers and to those of us fortunate enough to find this "gem" among jewelers. You care about Mason Kay and furthering its reputation; you care about Mason Kay's customers. No up selling. No "false advertising." Just a strong desire to help a husband find an expression of his love for her wife. Did you achieve this goal? The tears that welled in my wife's eyes upon seeing her jade necklace you answer that question.
So, I wanted to say how ever so grateful I am for all your guidance in making my wife's birthday very very memorable.
-- David R. (May 11, 2023)
I received the jade bracelet just now, and it is gorgeous! Exactly as pictured and described. I am delighted with this special bangle, thank you!
-- Marie S. (April 26, 2023)
I’m absolutely thrilled! These items are more beautiful in person than on the website - though your pics were very good and I really appreciated being able to expand them to hi-res.
-- Kathryn (March 20, 2023)
Good morning Jeff , I would like the printed authenticity report as well as the printed valuation. Since Mason-Kay appears to be an internationally recognized expert in the identification and curating fine Jadeite I think official company documents are well worth the extra $70. Thank you.
-- Tom S. (November 16, 2022)
Yes I am glad to allow you to put my email on your testimonial page. Today I sent to Mason-Kay two shipment email inquires, and I received a positive response to both within minutes of transmission. Thank you so much for so quickly following up on inquiries!
You make me feel like a MK VIP jade buyer!
This is remarkable customer service!
-- Mark B. (September 5, 2022)
Hopefully I remember, but I will bring it with me next time I come in.
My pleasure to tell my friends what great people you and Kris are, and about your nice and trustworthy business.
-- Jackie T. (May 21, 2022)
After doing significant research on Jade, I have been lead several times back to your website. It seems Jade in the US is very difficult to find quality products that are genuine. Your website and reputation has posted you all over the internet as having some of the best quality Jade in the market.
-- Sean S. (April 21, 2022)
It has been wonderful working with you and Kris! And have been really enjoying all of my Mason-Kay jade pieces :)
-- Christine P. (April 14, 2022)
Thank you so very much for all your patience and responses to my questions. Without a doubt the pendant is the most beautiful one I've seen with the bats. In fact, I had not seen one with the 5 Blessings of the Bats while searching. And trust me, I scoured so many websites searching for just the right one! So ultimately, after seeing it on the Instagram video you provided, I knew I had to make the purchase with you. It gives me great peace of mind knowing I am dealing with an impeccable company such as yours. I already know that this piece will be cherished by our furbabies' veterinarian as a lifelong keepsake. Thanks again for everything!
-- Shannon K (March 13, 2022)
Thank you so much. I've really enjoyed the process of learning about jade with you and your company and finding such lovely pieces. I also really appreciate your taking into consideration the cumulative discounts... which I think is helping grow my new jade habit! :D
-- Christine P. (January 6, 2022)
Thank you very much for the detailed explanation which was very instructive. Thank you also for waiving the fee for the value assessment report, which was much appreciated. The information you provided was exactly what I needed. The valuation was unexpectedly low but accurate. I am just glad that my mother did not know its true value!
Everyone at Mason Kay, from Chris Mason to Holly Rail to yourself, were professional, kind, timely and extremely helpful. I have given feedback to my gemologist friend, Ashley Chan, who referred me to you, about my very positive experience with your company. I hope to buy more pieces from you!
Thank you again for all your help
-- Lorene W. (December 17, 2021)
I received the bangle today, it is even more beautiful in person, thank you so much for the extra 10% and the little gift, I will be a loyal customer for life:)
-- Gloria R. (December 2, 2021)
Thank you for excellent products and customer service.
-- Trung T. (December 2, 2021)
You are the best and also a great example of a small business owner!
-- Iris T. (November 16, 2021)
All I can say is thank you very much!
Mail came yesterday first thing in the morning, and I am so pleased.
I mentioned that I wanted to try your lab (services) after the past few times with (another very well-known USA lab), and the month and a half wait. Well, you guys got me for life. It’s great to have an alternative.
-- Lisa D. (October 30, 2021)
I really enjoy learning more about jadeite and your jade jewelry on your website. You are absolutely correct when you state that trust in a jade dealer/seller is paramount. Please send me your new promotional Packet, as well as any copies of product catalogs you might have. Thank you!
-- Irene C. (May 26, 2021)
Thank you SO much; you have gone above and beyond anything I could have asked for in customer service. You've been very helpful, indeed.
-- Kathleen P. (March 31, 2021)
It’s been forever and a day but I got married today! I have already uploaded onto Facebook and Instagram, and tagged you in both posts.
Thank you SO MUCH again for these beautiful rings!
-- Katherine P. (February 14, 2021)
Just received our order. Every piece is absolutely gorgeous! Your company is now my go to for Jade. I stopped purchasing Jade after my dear friend who was a jeweler passed. Although we have an abundance of Jade in Hawaii, I was hesitant to purchase for fear of so many enhanced pieces in the market place.
-- Iris T. (January 4, 2021)
Thank you so much for your email, and for providing the code. I was able to place an order on Thursday.
I wanted to let you know how excited I am to be able to purchase directly from Mason Kay. I already have several pieces of Mason Kay jewelry that I bought from the only jeweler in Cincinnati Ohio that carried it, Lange Jewelers. Sadly, Lange's went out of business in 2007 when their owners decided to retire. I would not be familiar with Mason Kay at all, without Lange to educate me about how special it is. I remember they used to have a little section of one of their display cases with a bronze plaque reading "MASON KAY" with a small, but tempting selection of jadeite in every color.
I appreciate your personal attention--
-- Sally K. (November 29, 2020)
Your patience and kindness are so appreciated. You are the best. I enjoy the bangles constantly.
-- Andrea W. (June 30, 2020)
I received my package today. Thanks for the jellybeans. I will definitely refer you to all of my friends who would like to sell their Jade. Your company is very professional and prompt. Thank you for your time.